We review your request
MedServ reviews the issue and location and contacts you to confirm details.
Request Facility or Equipment Service
Tell us what is happening and where. You do not need a model number or a diagnosis to get started — describe what you see and MedServ will follow up.
Send a service request
Please include equipment and facility information only. Do not send patient information.
Call or email to request service
Our online service form is being set up. In the meantime, call or email MedServ with the location, the equipment or facility issue, and what you are seeing.
Prefer to talk? (813) 775-2277 · info@mymedserv.com
Helpful to include
- Practice name and the location (city or ZIP) needing service
- What kind of issue: building (HVAC, plumbing, electrical, doors) or equipment
- For equipment: the type, and the manufacturer and model if you can see the label
- What is happening, any error message, and whether the room or unit is out of use
- The best person and number to reach on site
Not sure of the model? That is fine — a photo of the label can help later, but it is not required to start.
Is this an emergency?
For fire, flooding, a gas smell, an electrical hazard or any threat to safety, follow your practice’s emergency procedures and contact 911, building management or the utility first. For time-sensitive requests, call MedServ rather than waiting on the form.
What happens next
We confirm scope and provider
We confirm the right licensed trade or qualified equipment provider for the work and location.
Service is arranged
A visit, estimate or next step is scheduled with you. Nothing proceeds without your approval.
Work is documented
What was done, what remains and the next due date are recorded for that location.
Managing several locations?
If your group has three or more locations, MedServ can handle every request, vendor and record as your facilities and equipment department.