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Privacy Policy

Last updated: July 8, 2026

MedServ (“MedServ,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit mymedserv.com, contact us through the website, or communicate with us about our medical facility maintenance, repairs, preventive maintenance, renovation, buildout, vendor coordination, and related services.

This Privacy Policy applies to the MedServ website and website-based communications. It does not replace the terms of any separate written agreement, service contract, platform agreement, proposal, business associate agreement, or other agreement between MedServ and a client.

  1. Information We Collect

We may collect information that you choose to provide through our website forms, email communications, phone calls, or other direct communications with us. This may include:

  • Name
  • Email address
  • Phone number
  • Practice, company, or organization name
  • Number of locations
  • Service need or project type
  • Message content and details you choose to submit
  • Any other information you voluntarily provide

We may also automatically collect limited technical information when you visit the website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring page or source
  • Pages viewed
  • Date and time of visit
  • General usage and performance data

This information helps us operate, secure, maintain, and improve the website.

  1. Please Do Not Submit Patient Information

The MedServ website and contact forms are not intended for the submission of patient medical records, protected health information, insurance information, diagnosis information, treatment information, access credentials, or other sensitive patient data.

Please do not submit protected health information, patient records, or confidential medical information through the website contact form or general email. If a specific MedServ service requires the handling of regulated or confidential information, that activity should be governed by a separate written agreement between MedServ and the client.

  1. How We Use Information

We may use information we collect to:

  • Respond to inquiries
  • Schedule walkthroughs, calls, or consultations
  • Evaluate service needs
  • Provide information about MedServ services
  • Coordinate facility maintenance, repairs, preventive maintenance, renovations, buildouts, vendors, technicians, or related service activity
  • Communicate with medical practices, facility managers, business owners, and other contacts
  • Operate, maintain, secure, and improve the website
  • Analyze website traffic and performance
  • Send administrative, service-related, or follow-up communications
  • Comply with legal obligations
  • Protect the rights, safety, security, and operations of MedServ, our clients, and others
  1. Cookies and Analytics

Our website may use cookies, similar technologies, server logs, analytics tools, or performance tools to understand how visitors use the website and to help improve the user experience.

These tools may collect information such as pages visited, time spent on the website, browser type, device type, and referring sources. If Google Analytics, Google Site Kit, or similar analytics tools are enabled, those tools may process information according to their own privacy policies and settings.

You can usually adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

  1. How We Share Information

We do not sell personal information in the ordinary sense of the word.

We may share information with:

  • Service providers that help operate the website, forms, email, hosting, analytics, security, or business systems
  • Vendors, technicians, contractors, or service partners when needed to evaluate, coordinate, or perform requested services
  • Professional advisors, such as legal, accounting, insurance, or business advisors
  • Government authorities, regulators, courts, or other parties when required by law or necessary to protect rights, safety, or security
  • A successor organization in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction

We only share information as reasonably necessary for business, operational, legal, security, or service-related purposes.

  1. Email and Communications

If you contact MedServ through the website or by email, we may use your contact information to respond to your inquiry and communicate with you about MedServ services.

You may ask us to stop sending non-essential marketing communications by following any unsubscribe instructions included in the communication or by contacting us directly. We may still send administrative, transactional, service-related, or legal notices when appropriate.

  1. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain business records, provide services, resolve disputes, comply with legal obligations, and protect our rights.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and business needs.

  1. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, form, hosting provider, or electronic transmission method is completely secure. We cannot guarantee absolute security of information submitted through the website or transmitted electronically.

  1. Your Privacy Choices

Depending on where you live and which laws apply, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to object to certain uses of information or to request information about how personal information has been shared.

To make a privacy request, contact us at info@mymedserv.com. We may need to verify your identity before processing certain requests.

  1. State Privacy Rights

Certain state privacy laws may provide residents with additional rights. These rights may include the right to know what personal information is collected, the right to request deletion or correction, the right to opt out of certain data sharing or targeted advertising, and the right not to be discriminated against for exercising privacy rights.

MedServ will respond to applicable privacy requests as required by law. If a particular state privacy law does not apply to MedServ or to a specific request, we may explain that in our response.

  1. Children’s Privacy

The MedServ website is intended for business and professional audiences. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through the website, contact us so we can review and address the issue.

  1. Third-Party Websites and Services

The website may link to third-party websites or use third-party services. MedServ is not responsible for the privacy practices, security, or content of third-party websites or services.

You should review the privacy policies of any third-party websites or services you use.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date above.

Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.

  1. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

MedServ
Website: https://mymedserv.com/
Email: info@mymedserv.com